FAQ

faq

Guarantee

Everything we sell is unconditionally guaranteed. Merchandise may be returned in original, undamaged condition within 30 days of our shipping date for replacement, refund, or credit.
Shipping charges are not refundable unless we have made a mistake on your order.

Privacy Policy

All information we receive from you is completely confidential. We will not sell, rent, or disclose it to anyone else. We believe you are entitled to privacy.

Announcements

For announcements, news, and product releases, subscribe to our blog.

Payment Methods

We accept checks, money orders, and PayPal. We accept debit and credit cards, including Visa, MasterCard, Discover, and American Express, through PayPal.

Debit and Credit Cards
Whether or not you have a PayPal account, you can use your regular debit or credit card in our PayPal shopping cart. Choose “Checkout with PayPal”, then “Pay with a debit or credit card”.

PayPal Invoices
If you'd like us to figure your order and bill you in advance through PayPal, let us know what you want to purchase, along with your full name and mailing address. We'll send you a secure PayPal invoice with the total due, including shipping. You can pay directly from the invoice.

Shopping Cart

Quantity
The quantity on most shopping cart items is set to a default of one. To order more than one of those items:
• Use the "Add to cart" button as many times as needed.
• Or change the quantity in the shopping cart. The price will also be updated.
• If the item has a text box, you can enter the information for as many items as you want to order. Then (if necessary), update the quantity in the shopping cart. The text box scrolls and is 200 spaces long, so you have plenty of room.

Changing or Canceling Your Order
• You can change your order at any time before you finalize it during the checkout process.
• You can also change or cancel your order after you have checked out. You can cancel it altogether through PayPal. Or you can contact us to change your order and adjust the payment.

Shipping Information

Shipping Information For Orders From Other Countries

Domestic Shipping (including military addresses, U.S. territories, etc.)
• Shipping is free on orders over $160.01.
• Orders are shipped Priority Mail with tracking. Allow approximately 3 -5 business days for your order to reach you after shipment.
• If you're only ordering flags, we may be able to charge you less for shipping. Contact us before you order.

UPS Shipping
UPS shipping is more expensive than Priority Mail. If you prefer UPS shipping, contact us to make arrangements.

Domestic Shipping Rates - Priority Mail

Based on total order amount:
From
$0.01
$30.01
$60.01
$160.01 and up
To
$30.00
$60.00
$160.00
Shipping Charge
$7.50
$10.00
$13.00
FREE

Sales Tax

On sales to customers in Colorado, we will pay the sales tax for you.

Ordering Information & Order Fulfillment

• Orders are filled in the order in which they are received. Cast items are produced as needed to fill orders. We do not keep a large inventory of already-cast items on hand. This helps to keep prices down.
• Average turnaround time (time between receipt and shipping date) for cast items is 10 – 15 business days. Be sure to add shipping time to your estimate of when you will receive your order.
• If you need something by a specific date, see “Rush Orders” next.

Rush Orders

We make every effort to ship rush orders in time for a birthday, convention, etc. Please give us as much notice as possible.
• There is no extra charge for rush orders.

Painted / Unpainted

Figures, buildings, and terrain are sold unpainted. Painted buildings and terrain are available by special order. Contact us for a price quote.

Materials Used

Our wargaming figures, buildings, and terrain are made from pewter and high-detail resin.

Not Intended For Children

Our merchandise is not intended for use by children without adult supervision. It is not intended for use by small children under any circumstances. Small items, such as figures, may present a choking hazard to young children or pets.

Resellers

We provide a discount to brick-and-mortar stores on special orders for your customers. Contact us for more information.

Prices

Prices are subject to change without notice.

Suggestions

Please contact us with any suggestions for this FAQ.

Photo: Civil War soldiers reading letters from home.